Before you begin using Nefture Security and Syncrone, we ask that you take a few minutes to read the Terms of Use below.

Terms of Use

Last updated: October 2025

These Terms of Use (the “Terms”) govern access to and use of the Platform and Services operated by NEFTURE SECURITY, société par actions simplifiée au capital social de 1 000 €, whose registered office is located at Immeuble Val de Loire – 4 Passage de la Râpe – 45000 Orléans – France, registered with the Registre du Commerce et des Sociétés d’Orléans under number 952 457 372, represented by Mme Wafae Kerchi acting as President (hereinafter “Nefture Security”, “Syncrone”, “we”, “us”, or “our”).
"Nefture Security” operates under the commercial brand Syncrone (formerly Nefture Security). Our main sites and applications include: https://app.syncrone.fi ,https://app.nefture.com(collectively, the “Site”). These Sites enable users to access and use the Services (as defined below) to view, analyze, and monitor blockchain-based portfolios and activities, subject to these Terms of Use (the “Terms”).

Syncrone offers its customers (“Customer(s)”) institutional-grade solutions designed to deliver real-time and historical visibility into DeFi portfolios, assets, and positions across multiple blockchains and protocols. The Platform provides block-level NAV and PnL computation, portfolio and exposure tracking, performance analytics, risk monitoring, and on-chain intelligence for digital assets and DeFi strategies.

Syncrone’s suite of products includes, but is not limited to, the Syncrone Web Application, the Syncrone API, and the Syncrone Monitoring and Analytics Infrastructure (collectively, the “Solution”). Together, these tools enable users to aggregate and analyze wallet and protocol data, compute financial metrics (such as ROI, APY, and utilization), monitor rate changes, and generate reports for portfolio management and decision-making.

Syncrone was formerly known as Nefture Security, which initially focused on Web3 security and threat intelligence. The company has since evolved to provide comprehensive data-driven DeFi intelligence and portfolio management solutions under the Syncrone brand.

No Financial or Investment Advice

All information, analytics, or data provided through Syncrone are for informational and educational purposes only. Syncrone does not provide investment advice, financial advice, trading advice, or any other form of regulated financial service.

Nothing on the Platform constitutes:
- an offer or solicitation to buy or sell any financial instrument or crypto-asset;
- a recommendation to make or refrain from any investment decision; or
- personalized advice regarding the suitability, profitability, or risk of any investment.
Users remain solely responsible for their investment decisions and risk management. Syncrone and its affiliates are not registered as financial advisers or investment service providers (prestataires de services d’investissement) with the Autorité des Marchés Financiers (AMF) or any other financial regulator.

By using the Platform, you acknowledge that you act on your own initiative and at your own risk when using the information, analytics, or metrics displayed.
In addition, our internet website located at: https://www.syncrone.fi ,https://www.nefture.com(respectively, the “Website”) offers visitors and users of the Website (“Visitors”) information on our company, technology, and information concerning our Solution, as well as demos and trials of our Solution (if such are made available). The Website, together with the Solution and related services (except if specifically otherwise designated), shall be referred to herein as the “Services”.
We may amend or modify these Terms of Use at any time at our sole discretion, and will let you know by posting the revised Terms on the Site, or through other methods of communication which we deem reasonable. The revised Terms of Use will be effective as of the time they are posted but will not apply retroactively unless otherwise stated. Your continued use of the Product after the posting of the revised Terms of Use constitutes your acceptance of such revised Terms of Use. If you do not agree with any such modification, then you may not use the Product.

Users

“Users” or “you” refers to:

(I) the Customer’s primary user of the Solution or the End User designated by the Customer as the admin (“Customer Admin”), or the Customer itself if the Customer is a natural person and not an organization; and

(II) users invited by the Customer and/or Customer Admin (e.g., employees and contractors) to access the Solution under the Customer’s account (“End User(s)”).

Each of the Users may access and use the Services in accordance with the terms and conditions hereunder. By entering, connecting to, accessing, or using the Services, you acknowledge that you have read and understood these Terms of Use (the “Terms of Use”), including our Privacy Policy:

https://www.syncrone.finance/privacy

(collectively with these Terms of Use, the “Terms”) and you agree to be bound by the Terms and to comply with all laws and regulations that apply to your use of the Services. You agree that these Terms constitute a binding and enforceable legal contract between Nefture Security SAS (operating as Syncrone) and you.

Customer Admin represents and warrants that:

(I) they have been designated by the Customer and have full legal authority to use and register for the Solution and bind the Customer to these Terms; and
(II) these Terms also constitute a binding contract between the Customer and Nefture Security SAS.

The Customer Admin, End User, and Customer represent and warrant that their use of and access to the Services associated with the Customer are authorized by the Customer and will benefit or impose liability on the Customer. Any separate written agreement between Nefture Security and the Customer regarding the use and access to the Solution will take precedence over conflicting provisions in these Terms.

ATTENTION — Please read these Terms carefully before using the Services. If you do not agree to these Terms, do not access or use the Services.

1. Description of Our Services

The Services provided include any content, functionality, and services offered through the Platform, whether as a guest or registered user.

1.1 Scope of Services

Syncrone provides institutional-grade analytics and data-monitoring tools for digital-asset portfolios. The Services enable users to view, analyze, and monitor blockchain-based portfolios, rates, and performance metrics across multiple protocols and networks. These services are designed to offer clarity, transparency, and analytical insights into users’ DeFi positions — not financial advice or investment recommendations.

The Services include, but are not limited to:

Portfolio & Position Tracking – Real-time and historical monitoring of DeFi portfolios across chains, wallets, and protocols, showing balances, exposures, and composition.
NAV & PnL Computation – Accurate computation of net asset value (NAV), realized/unrealized PnL, ROI, APR, and APY on a block-level basis for complex positions (lending, LPs, staking, derivatives, rewards).
Analytics & Performance Metrics – Utilization, rates, exposures, rewards, and liquidity metrics enabling informed portfolio analysis.
Market & Rate Monitoring – Aggregation of on-chain borrow/supply rates and utilization across protocols with customizable alerts for anomalies.
Custom Alerts – User-configurable alerts (thresholds, rate variations, protocol events, wallet movements) delivered via dashboard or email.
Historical Data Access – Access to historical time-series metrics and rate data for audit, reporting, or research purposes.
Integrations & API Access – Secure API endpoints and data connectors for enterprise integration and reporting.
Reporting Tools – Automated and on-demand reports for performance, allocation, compliance, or client communication.
Support & Onboarding – Dedicated onboarding, training, and customer support, including technical documentation.

Important Notice Syncrone provides analytics and data-infrastructure services only. It does not provide investment, financial, or trading advice (see Section 6).

2. Registration and User Account

2.1 Account Registration

Certain features (including paid functionality) require registration through https://app.syncrone.fi or legacy domains. You must provide accurate and complete information and maintain it up to date.

2.2 Account Security

You are responsible for safeguarding your credentials and all activities under your account. Sharing credentials is prohibited. Notify us immediately of any unauthorized access. We may suspend or terminate accounts used in violation of these Terms.

2.3 Demo and Trial

We may provide Demonstrations (“Demos”) or Trials for evaluation purposes. Demos/Trials are provided as is and may be modified, restricted, or terminated at any time without notice. We may delete any Demo/Trial data once the period ends.

2.4 Account Updates or Termination

To update or close your account, contact [email protected]. Account deletion may lead to the loss of associated data; Syncrone is not liable for such loss.

3. Intellectual Property Rights; License

3.1 Ownership

As between you and Syncrone, all Intellectual Property Rights in and to the Platform, Solutions, Sites, and Materials—including software, algorithms, designs, analytics logic, databases, interfaces, documentation, updates, enhancements, and derivative works—are and shall remain the exclusive property of Syncrone.

No ownership or title passes to you under these Terms.

“Intellectual Property Rights” include all worldwide rights under patent, copyright, moral right, database right, trade secret, trademark, service mark, design, mask-work, and similar laws, whether registered or unregistered, including all applications, renewals, and extensions.

3.2 License Grant

Subject to compliance with these Terms and payment of applicable Fees, Syncrone grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable license to:

access and use the Platform and API during your active Subscription, Demo, or Trial for internal business purposes only;
view and display internally any dashboards, metrics, or reports generated by the Platform;
export Reports solely for internal analysis or recordkeeping in accordance with fair-use and rate-limit policies.

3.3 Restrictions

You shall not (and shall not allow any third party to):

copy, modify, translate, adapt, publicly display, distribute, or create derivative works of the Platform or Materials;
reverse engineer, decompile, or disassemble the Platform, except as required by mandatory law;
circumvent authentication, license keys, or usage caps;
use automated systems (bots, crawlers, scrapers) beyond approved API clients;
remove or alter proprietary notices or branding;
frame, mirror, or embed the Platform without written consent;
build or assist in building a competing product or service;
use the Platform in violation of law or third-party rights;
grant unauthorized access to third parties;
perform penetration or load testing without written approval;
upload malicious code or disrupt system integrity.

Violation constitutes a material breach and may result in immediate suspension or termination.

3.4 Output and Reports

You may use Reports and Resulting Data internally for business, audit, and compliance purposes. Redistribution or resale is prohibited unless expressly allowed in an Order Form. Public dashboards or embedded widgets require separate written authorization. “Resulting Data” means data that you generate by applying your own calculations or transformations to outputs from the Platform, provided the original Platform data cannot be reasonably extracted or reverse‑engineered from such output.

You may share reasonable, non‑systematic extracts of Resulting Data internally for your business purposes. Public redistribution, systematic extraction, or use that competes with the Platform is prohibited unless expressly permitted in an Order Form.

3.5 Customer Data and Aggregated Data

You retain all rights in your Customer Data (wallets, tags, files, notes, etc.). You grant Syncrone a non-exclusive worldwide license to host, process, and analyze Customer Data for providing and improving the Services. Syncrone may generate anonymized or aggregated data that cannot identify you or end-users and may use it for analytics, benchmarking, and research.

3.6 Usage Data and Telemetry

Syncrone may collect technical and usage data (e.g., performance metrics, API calls, errors) to ensure security and improve the Platform. Such Usage Data is Syncrone’s property.

3.7 Feedback

Any feedback, suggestions, or ideas you provide may be freely used by Syncrone without restriction or compensation. Feedback is not confidential.

3.8 Third-Party Components

The Platform may include third-party or open-source components. Use of those components is governed by their respective licenses. Syncrone disclaims responsibility for third-party availability, accuracy, or security.

3.9 Trademarks and Publicity

All Syncrone and Nefture Security names, logos, and marks are Syncrone’s property. You may not use them without written consent, except for factual references. Unless you opt out in writing, Syncrone may identify you as a customer (name/logo) during the Subscription Period.

3.10 Suspension and Audit

Syncrone may suspend or throttle access if usage exceeds limits, a security risk is detected, or required by law. We may request logs or reasonable cooperation to verify compliance; refusal is a material breach.

3.11 Termination Effect

Upon termination or expiry:

all licenses immediately cease;
you must stop using and delete Platform Materials (except lawful Reports kept internally);
deletion certification may be requested;
sections that logically survive (IP, confidentiality, payment, disclaimers, liability, governing law) remain in force.

4. Access, Eligibility, and Service Levels

Eligibility – You must be at least 18 years old and legally competent.
Compliance – You are responsible for ensuring your use complies with all applicable laws (AML/CFT, data protection, export control, sanctions).
Service Levels – Syncrone uses commercially reasonable efforts to maintain uptime, excluding maintenance or force majeure events.
Third-Party Services – Integrations or data sources belong to third parties; Syncrone is not liable for their content or reliability.
Fair Use – API and data exports are subject to documented rate limits. Exceeding them may cause temporary throttling or suspension.
Modifications – Syncrone may improve, update, or replace features; material reductions in functionality will trigger the notice and remedy provisions set forth in Section 5.5 below.

5. Customer Obligations and Responsibilities

Lawful Use – You agree to use the Services only for lawful purposes and in compliance with these Terms.
Data Responsibility – You are responsible for the accuracy and legality of Customer Data and for obtaining all required consents.
Security – Maintain appropriate technical and organizational measures to secure your systems and credentials.
Cooperation – Provide reasonable assistance for support and compliance matters.
Prohibited Conduct – You shall not:
- exploit or endanger minors;
- upload unlawful or infringing content;
- transmit spam or malware;
- access non-public areas or attempt to breach security;
- interfere with others’ use of the Platform.
Feedback Use – Any suggestions may be used by Syncrone as described in Section 3.7.

6. No Financial or Investment Advice

All analytics, information, and metrics provided by the Platform are for informational and educational purposes only.Syncrone does not provide investment, financial, or trading advice, portfolio management, or any other regulated investment service.

Nothing on the Platform constitutes an offer, solicitation, or recommendation to buy or sell any crypto-asset or financial instrument. Syncrone and its affiliates are not registered as financial-investment advisers (CIF) or prestataires de services d’investissement (PSI) with the Autorité des Marchés Financiers (AMF) or any similar regulator. Users act solely on their own initiative and at their own risk when relying on any data or analytics provided.

7. Privacy Policy

We care deeply about the privacy and protection of our Users. By using the Services, you acknowledge and agree that your personal data will be collected, processed, and stored in accordance with this Section 7 and our Privacy Notice.

7.1 Data Collection

We may collect the following categories of personal data:

Identification and contact information (name, email address, company, role).
Authentication data (account credentials, session tokens).
Payment and billing data (when applicable).
Technical data (IP address, browser type, device identifiers, system logs).
Usage and interaction data (actions performed, features used, errors).
Wallet addresses or blockchain identifiers voluntarily linked to your account.

7.2 Data Use

Collected data may be used to:

Operate, maintain, and improve the Services;
Authenticate users and provide customer support;
Manage subscriptions and process payments;
Communicate updates, notices, and service information;
Ensure compliance, prevent abuse, and enhance security;
Conduct research, analytics, and performance monitoring.

7.3 Data Sharing

We do not sell or rent personal data. We may share data only with:

Service providers or subprocessors assisting in hosting, analytics, payments, or communications;
Business partners or affiliates under confidentiality obligations;
Regulators or authorities where required by law or valid legal process.

All recipients are bound by confidentiality and data-protection obligations equivalent to those described herein.

7.4 Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined above or as required by applicable law. Upon request or account closure, deletion or anonymization will be carried out within a reasonable timeframe, except where retention is required by legal or accounting obligations.

7.5 Data Protection and Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, alteration, or destruction. However, no system is entirely secure; you acknowledge that you provide data at your own risk.

7.6 Anonymous and Aggregated Data

Syncrone may generate and use aggregated and de-identified information derived from your use of the Platform for internal research, analytics, benchmarking, and improvement of the Services. Such information will not contain personal data and will not permit the identification of any individual or Customer.

Syncrone ensures that anonymisation is irreversible and carried out in accordance with applicable data-protection laws (including the GDPR and the French Data Protection Act). All rights, title, and interest in such aggregated and de-identified information shall belong exclusively to Syncrone.

7.7 User Rights (GDPR)

In accordance with the French Data Protection Act and Regulation (EU) 2016/679 (GDPR), you have the right to:

Access, rectify, or delete your personal data;
Restrict or object to certain processing;
Port your data to another controller;
Lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés).

To exercise these rights, contact [email protected].

8. Security

8.1 General Commitment

Syncrone takes the integrity and security of your information seriously. While we apply industry-standard safeguards (encryption, monitoring, access control), we cannot guarantee that unauthorized third parties will never defeat those measures. By using the Services, you acknowledge that no method of transmission or storage is completely secure.

8.2 User Responsibility

You are responsible for maintaining the security of your own systems, credentials, and networks and for promptly reporting any suspected breach or compromise of your account to [email protected].

9. Third-Party Links and Information

The Services may contain links to third-party websites, data feeds, or APIs not owned or controlled by Syncrone. Syncrone does not endorse or assume responsibility for any such external content or services. If you access third-party material from the Platform, you do so at your own risk, and these Terms and our Privacy Notice do not apply to that use. You expressly release Syncrone from any liability arising from third-party sites or integrations.

10. Limitation of Liability

10.1 General Limitation

Except in cases of gross negligence (faute lourde) or willful misconduct (dol) and where prohibited by law, in no event shall Syncrone / Nefture Security, its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, data, goodwill, revenue, or business opportunity, or for the performance or non-performance of the Platform, or reliance on or use of analytics results, or the actions or omissions of other users or third parties.

Syncrone undertakes to provide the Services in compliance with Articles L.224-25-12 et seq. of the French Consumer Code relating to the conformity of digital services.

10.2 Maximum Liability

Except as required by law, Syncrone’s total aggregate liability arising from or relating to the Services—whether in contract, tort, or otherwise—shall not exceed the total amount paid by the Customer for the Services during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude Syncrone’s liability for: (i) death or personal injury (dommages corporels) caused by negligence, (ii) willful misconduct (dol) or gross negligence (faute lourde), (iii) non-compliance with mandatory statutory obligations, including consumer-protection or data-protection laws, or (iv) any other liability that cannot legally be limited or excluded.

This limitation of liability complies with Articles 1170 and 1231-3 of the French Civil Code. For free Services or trials, Syncrone’s aggregate liability shall not exceed €100 (one hundred euros). This clause does not affect the statutory rights of consumers.

10.3 Risk Allocation

The parties acknowledge that these limitations reflect a reasonable allocation of risk forming part of the economic balance of the contract and shall apply even if any remedy fails of its essential purpose.

10.4 User Responsibility

Users remain solely responsible for evaluating and verifying the accuracy, completeness, and reliability of data or analytics obtained through the Platform.

11. No Warranty

11.1 Services Provided “As Is”

The Platform and all data, content, and materials are provided “as is” and “as available”, without any warranties of any kind, express or implied, including but not limited to:

implied warranties of merchantability, fitness for a particular purpose, or non-infringement;
any warranty that the Services will be uninterrupted, error-free, or secure;
any warranty concerning the accuracy or timeliness of data or analytics.

This clause applies within the limits permitted by law and does not affect mandatory consumer rights.

11.2 Platform Nature

You acknowledge that DeFi data, smart-contract events, and blockchain information are inherently volatile and may contain inaccuracies due to external protocol behavior or on-chain events beyond Syncrone’s control.

11.3 No Guarantee of Completeness

Syncrone makes no representation that its analytics or monitoring will identify all potential issues, vulnerabilities, or exposures. Users should exercise their own judgment and use Syncrone as a complementary analytical tool, not as a substitute for independent due diligence.

12. Indemnification

You agree to indemnify, defend, and hold harmless Syncrone / Nefture Security, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney’s fees) arising out of:

your breach of these Terms;
your misuse or unauthorized use of the Platform;
violation of any law or third-party right (including privacy or intellectual-property rights); or
any data, content, or materials submitted by you.

Syncrone will notify you of any such claim and allow you to assume defense and control, provided that you conduct such defense diligently. Syncrone may participate in the defense with counsel of its choice at its own expense.

13. Termination

13.1 Termination by Syncrone

We may suspend or terminate access to the Services at any time, with or without cause, and with or without notice, if:

you breach any provision of these Terms;
required by law, regulator, or judicial order;
your use poses a security or operational risk to the Platform.

13.2 Termination by Customer

You may terminate your account or subscription at any time by contacting [email protected]. Termination does not entitle you to a refund unless expressly stated in your Order Form.

13.3 Effect of Termination

Upon termination:

your right to use the Services immediately ceases;
Syncrone may delete or anonymize your data after the retention period;
ongoing obligations (payment, confidentiality, IP, limitation of liability, indemnification, and governing law) survive termination.
Data Purge on Termination: Upon termination or expiry, you will promptly delete Platform data, downloadable components, and credentials obtained through the Services and, upon request, provide a deletion certification. This does not require deletion of Resulting Data already embedded in your records where the underlying Platform data is not reasonably extractable and retention is required by law or audit.

14. Governing Law and Jurisdiction

14.1 Applicable Law

These Terms of Use shall be governed by and construed in accordance with the laws of France, without regard to its conflict-of-law provisions.

14.2 Dispute Resolution – Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or their breach, termination, or validity shall first be settled amicably between the Parties. Failing such amicable resolution within thirty (30) days, the dispute shall be submitted to arbitration administered by the French International Arbitration Center (Centre Français d’Arbitrage International) in accordance with its rules then in effect.

The arbitration shall take place in Paris, France.
The language of arbitration shall be French.
The arbitral tribunal shall consist of one or more arbitrators appointed in accordance with said rules.
The arbitral award shall be final and binding on both Parties and may be enforced in any court of competent jurisdiction.

14.3 Alternative Jurisdiction

Notwithstanding the above, Nefture Security SAS reserves the right to seek injunctive or other equitable relief in any competent court (including the Commercial Court of Paris) to prevent or stop any unauthorized use or disclosure of its proprietary information or intellectual property.

15. Changes to the Terms

15.1 Modifications

We reserve the right to modify these Terms of Use at any time, at our sole discretion. Substantial changes will be notified either:

on the Platform’s homepage, or
by email to the address associated with your Syncrone Account.

Other minor or editorial updates become effective upon publication with the “Last Updated” date at the top of the document.

15.2 Continued Use

Your continued access to or use of the Services after any modification constitutes acceptance of the revised Terms. If you disagree with the updated Terms, you must cease using the Services and may terminate your account under Section 13.

15.3 Auto‑Renewal and Cancellation (France)

Subscriptions are, unless otherwise stated on the order page, entered into for an initial term selected at checkout and then auto‑renew for successive periods of the same duration at the then‑current price.

Consumers (France). In accordance with Articles L.215‑1 and L.215‑1‑1 of the French Consumer Code, Syncrone will send a reminder email before renewal indicating the option to cancel. You may cancel at any time before the renewal date, effective at the end of the current period, via your account or by emailing [email protected].

Professionals. Unless otherwise agreed, subscriptions auto‑renew under the same terms and may be cancelled at period‑end by written notice prior to renewal.

16. Force Majeure (French Law – Article 1218 Code civil)

Neither Party shall be liable for any failure or delay in performing its obligations that results from an event of force majeure as defined in Article 1218 of the French Civil Code—that is, an event beyond the reasonable control of the affected Party, which could not reasonably have been foreseen at the time of conclusion of the contract and whose effects cannot be avoided by appropriate measures, and which prevents that Party from performing its obligations.

Events that may constitute force majeure include, without limitation: acts of God, natural disasters, war, terrorism, civil unrest, governmental or regulatory actions, embargoes, epidemics or pandemics, strikes or other labour disputes, failures of electricity or telecommunications networks, or denial-of-service attacks.

The affected Party shall notify the other Party of the occurrence of any such event as soon as reasonably possible and shall use all reasonable efforts to mitigate its effects and resume performance promptly once the event has ceased.

If the impediment is temporary, performance of the obligations shall be suspended for the duration of the event. If the impediment is permanent, either Party may terminate the affected obligations or, where appropriate, the Agreement, in accordance with Article 1218 paragraph 2 of the French Civil Code.

17. General Provisions

17.1 Entire Agreement

These Terms, together with any applicable Order Forms or annexes, constitute the entire agreement between Syncrone / Nefture Security and the Customer, superseding all prior or contemporaneous agreements, representations, or understandings.

17.2 Relationship of the Parties

Nothing herein creates any partnership, joint venture, employment, or agency relationship between the Parties. Each Party acts solely as an independent contractor.

17.3 Assignment

You may not assign, sublicense, or transfer your rights or obligations under these Terms without Syncrone’s prior written consent. Syncrone may assign or transfer its rights and obligations, in whole or in part, to any affiliate or successor without prior notice.

17.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.

17.5 No Waiver

No failure or delay by Syncrone in exercising any right or remedy shall constitute a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise of such right or remedy.

17.6 Publicity

Unless expressly objected to in writing, Syncrone / Nefture Security may identify the Customer by name and logo in its client lists, website, and marketing materials during the active Subscription Period.

17.7 Notices

All legal notices or communications under these Terms shall be made in writing and deemed delivered when sent by email or registered mail to the addresses below:

For Syncrone / Nefture Security SAS Immeuble Val de Loire – 4 Passage de la Râpe – 45000 Orléans – France 📧 [email protected]

For the Customer The email and/or postal address provided during account registration or in the applicable Order Form.

18. Contact Information

For any questions, concerns, or feedback regarding these Terms or the Services, please contact us:

Syncrone Operated by NEFTURE SECURITY SAS, société par actions simplifiée au capital social de 1 000 € Head Office: Immeuble Val de Loire, 4 Passage de la Râpe, 45000 Orléans, France RCS Orléans n° 952 457 372 Represented by Mme Wafae Kerchi, Présidente

📧 [email protected]

📧 (legacy) [email protected]

🌐 https://www.syncrone.fi 🌐 https://app.syncrone.fi (legacy) https://app.nefture.com

18.1 Legal Information and Mandatory Disclosures (France)

Nefture Security SAS, a simplified joint stock company (société par actions simplifiée) with share capital of €1,000, whose registered office is located at Immeuble Val de Loire – 4 Passage de la Râpe – 45000 Orléans – France, registered with the Orléans Trade and Companies Register (RCS Orléans) under number 952 457 372, and represented by Mrs. Wafae Kerchi, acting as President.

Intra-Community VAT Number: FR60952457372 Publication Director: Mrs. Wafae Kerchi Website Host (address & phone): Vercel Inc., 440 N Barranca Ave #4133, Covina CA 91723, USA – Tel +1 559 288 7060

Notice of Alleged InfringementIf you believe content available via the Services infringes rights, please contact [email protected] with: (i) identification of the protected work or right; (ii) the precise URL or location; (iii) your contact details; (iv) a good‑faith statement explaining the alleged infringement; and (v) a statement confirming accuracy and your authority to act. We will review and respond appropriately.

18.2 Scope of the Services

The Services described in Section 1 are available to professional and non-professional users (natural or legal persons). Professional customers acknowledge that the consumer protection provisions of the French Consumer Code do not apply to them

The Services are provided as online software (SaaS) enabling monitoring and analysis of digital-asset portfolios and DeFi activity. Access may occur:

through a free trial period, or
via a paid subscription processed securely through Stripe.

All financial transactions are executed by Stripe Payments Europe Ltd, a payment service provider licensed by the Central Bank of Ireland. Syncrone does not store or process users’ credit-card data directly.

18.3 Right of Withdrawal (Consumers Only)

In accordance with Articles L.221-18 et seq. of the French Consumer Code, if you are a consumer under French law, you have a fourteen (14)-day withdrawal period starting from the date of subscription to exercise your right of withdrawal without giving any reason and without incurring any penalty.

To exercise this right, you may send an email to [email protected] or a registered letter with acknowledgment of receipt to:

Nefture Security SAS Immeuble Val de Loire – 4 Passage de la Râpe – 45000 Orléans – France

If you request immediate access to the Service before the end of the withdrawal period, you expressly acknowledge that you waive your right of withdrawal once the Service has been fully performed (Article L.221-28 of the French Consumer Code).

18.4 Pricing and Billing

18.4.1 Payments and Billing

Subscription prices are those displayed on the Site at the time of purchase, expressed in US dollars including VAT (TTC). For EU consumers, prices are inclusive of applicable VAT. For non-EU customers, VAT may not apply depending on local regulations. Syncrone reserves the right to modify prices at any time, but any change will be communicated before it takes effect.

Billing is carried out electronically. Payments are processed exclusively via Stripe under its General Terms available at https://stripe.com/fr/legal. Syncrone is not a payment institution and is not responsible for the execution of payment orders performed by Stripe.

Professionals (France): Any late payment will automatically incur (i) late‑payment interest at the rate set by Article L.441‑10 of the French Commercial Code (or the rate stated on the invoice, if higher within legal limits), and (ii) a fixed recovery indemnity of €40 per invoice.

18.4.2 Digital‑Service Updates

Pursuant to Articles L.224‑25‑25 to L.224‑25‑27 of the French Consumer Code, Syncrone will provide updates (including security updates) necessary to maintain the conformity of the Service for the duration of the subscription and, for one‑off purchases where applicable, for the period a consumer can reasonably expect given the nature and purpose of the Service. Users will be informed of available updates and of the consequences of failing to install them.

18.6 Contract Language

A French translation of these Terms of Use can be provided upon request. In the event of a discrepancy between the English and French versions,the French version shall prevail in accordance with Law No. 94-665 of 4 August 1994 (Loi Toubon).

18.7 Consumer Mediation (Consumers Only)

If you are a consumer and have a dispute with Syncrone that cannot be resolved amicably, you may refer the matter free of charge to an approved consumer mediator, in accordance with Article L.612-1 of the French Consumer Code.

Competent Mediator: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice 14 rue Saint Jean – 75017 Paris – France https://www.cm2c.net/

You may also use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

18.8 Governing Law and Jurisdiction

All matters relating to these Terms of Use are governed by French law. For disputes with a consumer, and if no amicable solution is reached, jurisdiction lies with the court of the consumer’s domicile, in accordance with Article R.631-3 of the French Consumer Code.

18.9 Contact and Notices

For any inquiries regarding these Terms, billing, or the exercise of your legal rights, please contact:

📧 [email protected]

Postal address: Nefture Security SAS Immeuble Val de Loire – 4 Passage de la Râpe – 45000 Orléans – France

18.10 Final Acknowledgement

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, you must refrain from using the Services.